Shipping policy

Shipping Policy

Thank you for choosing MAD Equestrian! Please review our shipping policy to understand how we process orders and handle delivery.

Order Processing
We typically process orders within 3 to 7 business days (not including holidays) before shipping.

Shipping Rates and Delivery

• Shipping depends on location.
  

• Delivery times vary based on the destination and chosen shipping method. 

Order Tracking
Once your order ships, you will receive a tracking number via email to follow your package’s progress.

Shipping Destinations
We currently ship to the United States and Canada.

Shipping Carrier
We partner with UPS to ensure reliable and timely delivery.

Lost or Damaged Shipments
If your order arrives damaged or incorrect, please notify us within 3 days of receipt by contacting info@madeq.shop.

We provide exchanges for incorrect sizes within 3 days of delivery. Please note that CO2 canisters, saddle straps, sprays, and Animo products are non-returnable and non-exchangeable.

Return Condition
All returned items must be unused, in original packaging, and include all parts, accessories, and instructions.

Shipping Costs
Shipping fees, including freight, service charges, hazardous material fees, oversize charges, and drop-ship fees, are non-refundable and are the responsibility of the customer.