Shipping policy

Shipping Destinations

We currently ship eligible products to:

United States

Shipping Rates

Helite and related products have a $22 flat shipping rate.

For all other products, shipping charges are calculated based on factors including:

Delivery destination
Product size and weight
Shipping method
Carrier
Fulfillment location
Supplier shipping requirements

The applicable shipping charge will be displayed at checkout before you complete your purchase.

Estimated Delivery Times

For Helite safety products, estimated delivery time is 5–8 business days. This estimate includes both order processing and carrier transit time.

Other products may have different delivery times depending on the product, supplier, fulfillment location, carrier, and destination.

Delivery times are estimates and may occasionally be affected by carrier delays, holidays, weather, fulfillment location, or other circumstances outside our control.

If an order experiences an unusual or significant delay, please contact us at info@madeq.shop.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email after your order ships. Please allow time for the carrier's tracking system to update.

Split Shipments

Orders containing multiple products may arrive in more than one package and on different dates. Multiple tracking numbers may be provided when applicable.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at info@madeq.shop.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us at info@madeq.shop within 7 calendar days of delivery.

Please include:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging where applicable

We will review the issue and provide instructions regarding replacement, exchange, or another appropriate resolution.

Lost Shipments

If tracking indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and the shipping carrier.

If the package still cannot be located, contact us at info@madeq.shop and we will assist where reasonably possible.

Carrier investigations and claim processing times may vary.