Shipping policy

Order Processing

Orders generally require 3 to 7 business days for processing before shipment, excluding weekends and public holidays.

Some supplier-fulfilled or special-order products may require additional processing time. If a product is expected to take longer than our normal processing period, we will provide additional information where available or contact you if there is a significant delay.

Processing time refers to the period between placing your order and the order being handed to the shipping carrier.

Supplier-Fulfilled Orders

Some products sold by MAD EQ are fulfilled and shipped directly by our supplier partners.

As a result:

Products in the same order may be shipped separately.
Packages may originate from different fulfillment locations.
Different products may be shipped using different carriers.
Processing and transit times may vary by supplier and product.
You may receive more than one tracking number for a single order.

MAD EQ remains your point of contact for questions regarding orders placed through madeq.shop.

Shipping Destinations

We currently ship eligible products to:

United States
Canada

Some products may have shipping restrictions based on their size, weight, manufacturer requirements, hazardous-material classification, or fulfillment location.

If a product cannot be shipped to your destination, this will be communicated during checkout or after order review.

Shipping Rates

Shipping charges are calculated based on factors including:

Delivery destination
Product size and weight
Shipping method
Carrier
Fulfillment location
Supplier shipping requirements

Applicable shipping costs are displayed during checkout before you complete your purchase.

Certain products may also incur freight, hazardous-material, oversize, service, or drop-ship charges. Any applicable charges will be disclosed before the order is completed whenever possible.

Estimated Delivery Times

Delivery time consists of both:

Processing time: generally 3–7 business days before shipment; and
Carrier transit time: the time required for the carrier to deliver the package after shipment.

Transit times vary depending on the product, supplier, carrier, shipping method, and destination.

Because some products are fulfilled by third-party suppliers, we cannot guarantee one universal delivery timeframe for every product.

Any delivery dates or transit estimates provided by MAD EQ or the shipping carrier are estimates and are not guaranteed unless expressly stated otherwise.

If an order experiences an unusual or significant delay, please contact us at info@madeq.shop.

Order Tracking

When tracking information is available, you will receive a shipping confirmation email containing your tracking number after your order has shipped.

Please allow time for the carrier's tracking system to update after receiving your tracking information.

For orders containing products fulfilled by multiple suppliers, tracking information may be provided separately for each shipment.

Split Shipments

Orders containing multiple products may arrive in more than one package and on different dates.

You will not be charged additional shipping fees beyond the charges disclosed during checkout solely because an order is divided into multiple shipments, unless additional charges were specifically disclosed and agreed to before purchase.

Shipping Delays

Delivery may occasionally be affected by circumstances outside our reasonable control, including:

Carrier delays
Severe weather
Holidays
Supply-chain disruptions
Customs processing
Incorrect or incomplete delivery information
Supplier fulfillment delays

We will make reasonable efforts to assist customers when an order is delayed.

Incorrect Shipping Information

Customers are responsible for providing a complete and accurate shipping address when placing an order.

If you notice an error in your shipping information, contact us as soon as possible at info@madeq.shop.

We cannot guarantee that an address can be changed after an order has entered fulfillment or has been shipped.

Additional shipping charges resulting from an incorrect or incomplete address may be the customer's responsibility.

Damaged or Incorrect Orders

If your order arrives damaged or you receive an incorrect product, please contact us at info@madeq.shop within 3 calendar days of delivery.

Please include:

Your order number
A description of the issue
Photographs of the product
Photographs of the packaging where applicable

We will review the issue and provide instructions regarding replacement, exchange, or another appropriate resolution.

Lost Shipments

If tracking indicates that your package has been delivered but you have not received it, please first check with household members, neighbors, and the shipping carrier.

If the package still cannot be located, contact us at info@madeq.shop and we will assist where reasonably possible.

Carrier investigations and claim processing times may vary.