MAD EQ - FAQ

At MAD Equestrian, we want to ensure all your questions are answered quickly and easily. Here are some of our most frequently asked questions. If you have any questions that are not answered here, please email us here.

We must hear from you regarding a return within 3 days of receiving your order. Airbags and helmets can be exchanged for a new size; no refunds are available for these products. All Animo products, airbag accessories, footwear, and sale items are final sale. Other apparel, like show jackets and breeches, is eligible for refunds.

We are unable to accept returns on sale items and airbag. These will be carefully marked before purchase.

We will work quickly to ship your order as soon as possible. Once your order has shipped, you will receive an email with further information. Delivery times vary depending on your location.
Order handling time is 2-5 days, depending on holidays. Shipping is on average between 3-7 days.

Our products are manufactured both locally and globally. We carefully select our manufacturing partners to ensure our products are high quality and a fair value.

Shipping is calculated based on your location and the items in your order. You will always know the shipping price before you purchase. We do our best to keep a flat rate of $25 USD.

Helite products are all elligible for warranty. Learn more here

We can provide proof of authorization upon request, including reseller confirmations from each manufacturer. If you need verification for a specific brand, simply contact us and we will share the appropriate documentation.